Customer Service Representative

About the role

As a CSR, you'll be the friendly face and helpful voice of AP&T. You'll assist customers with power and telecom services, process payments, answer calls, and support billing and administrative tasks. You'll also help promote our services and ensure every customer interaction reflects our commitment to reliability and care. This role serves as a vital connection between our company and the customers who rely on us every day. This is an in-person position—not remote—and plays a key role in supporting our communities through reliable service and customer care.

Responsibilities

• Assist customers with power and telecom services
• Process payments
• Answer calls
• Support billing and administrative tasks
• Help promote services
• Ensure every customer interaction reflects our commitment to reliability and care

Qualifications

• High School Diploma or GED
• 1-2 years of office or customer service experience
• Proficiency with Microsoft Office and 10-key
• Valid driver's license and insurability by AP&T
• Willingness to travel occasionally for training or meetings
• Ability to professionally represent AP&T and promote services at community events and outreach activities
• Ability to pass a background check and drug screening
• May be subject to random testing without notice
• Resilience to Alaska's rugged weather and remote conditions

Skills

• Dependable
• Calm under pressure
• Passionate about helping others
• Thrive in a fast-paced environment
• Enjoy learning new skills
• Communicate clearly, kindly, and professionally

Benefits

• Generous benefits package, including medical, dental, vision, and 401(k)
• $5,000 annual medical travel reimbursement
• Up to $125 annual medevac insurance reimbursement
• Employee stock ownership options
• $200.00 in company logowear
• Ongoing employee appreciation and recognition

Pay

Starting pay: $24.00/hour (DOE)

Schedule

Full-time or part-time position; expected hours: 40 per week for full-time.