Customer Service Representative

About the role

Alamo Water Softeners is a trusted, family-owned leader in residential and commercial water treatment across Texas. For over 30 years, we've helped thousands of homeowners and businesses enjoy softer, cleaner, healthier water through industry-leading water softeners, filtration systems, and reverse osmosis solutions. We're proud of our 5-star reputation, same-day service in most areas, and our commitment to honest pricing with zero high-pressure sales. Join a growing team that truly cares about customers and delivers real results, one home at a time.

Skills

• Treat every customer (and coworker) with patience, kindness, and respect—even on tough days
• Naturally stay calm, professional, and solution-focused under pressure
• Communicate clearly and warmly over the phone, text, and email
• Love checking tasks off your list and keeping things organized and on time
• Have a strong work ethic and show up ready to give your best every shift
• Are eager to learn, grow, and eventually take on more responsibility (many of our top performers started right here in this role!)
• Take ownership of mistakes, fix them fast, and help the team improve

Qualifications

• 1+ years of customer service experience (call center, retail, hospitality—all welcome)
• Excellent phone etiquette and typing skills (40+ WPM)
• Comfortable with computers and quick to learn new software (we’ll train you on ours)
• Reliable transportation and a clean background check
• Bilingual (English/Spanish) is a big plus but not required

Benefits

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Schedule

Monday – Friday 8am–5pm or 9am to 6pm with rotating Saturday mornings (plenty of notice and never mandatory overtime).