Customer Service Representative

About the role

We are looking to hire a quality individual interested in a long-term opportunity who is eager to learn and improve their skills. Howell Chase Heating & Air Conditioning is a fast-growing company driven by integrity and quality workmanship, searching for a Customer Service Representative to join our fun, fast-paced, and busy team. Unlock the potential for higher earnings with our performance-based pay structure complementing our hourly rates—take charge of your financial growth while contributing to our dynamic workplace.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently and professionally.
• Provide accurate information about products and services.
• Document and update customer records with details of interactions and transactions.
• Follow up with customers to ensure their issues are resolved.
• Collaborate with team members to improve customer service processes.
• Identify customer needs and assist them in making informed decisions.
• Adhere to company policies and procedures while addressing customer concerns.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Participate in training and development sessions to enhance service skills.
• Keep up-to-date with the latest product knowledge and updates.
• Assist in developing support materials and resources for customers.

Qualifications

• Experience in ServiceTitan or similar software (preferred).
• Experience in dispatching or customer service in the home service industry (preferred).