Customer Service Representative
Aiello Home Services · Windsor Locks, CT · 4 mo ago
On-siteEducation$18/hrFull-time
About the role
Aiello Home Services, a leader in Plumbing, HVAC, Drain Cleaning, and Electrical services for over 90 years, is growing! We’re seeking a customer service professional to convert inbound calls into booked service appointments and provide scheduling and administrative support.
Responsibilities
- Field inbound phone calls (40-80 daily)
- Handle customer follow-ups and outbound calls to fill scheduling gaps
- Promote maintenance plans and high-efficiency products
- Provide excellent customer service in a fast-paced environment
Requirements
- Strong multitasking skills and ability to type 50+ words per minute
- Exceptional phone communication and teamwork skills
- Proficiency in Microsoft Office and ability to navigate multiple systems
Benefits
- Competitive pay: starting at $18 per hour + bonus opportunities
- Medical, dental, and vision insurance (77% covered by Aiello)
- Generous paid time off and 401(k) plan
- Paid training and career growth opportunities
Schedule
Onsite in Windsor Locks, CT
Pay
$18 per hour + bonus opportunities