Customer Service Representative
About the role
Are you looking for a career with an established company who values its employees? Administrative Concepts, Inc. (ACI) is a fast-growing company that offers its employees meaningful work and a positive environment. Founded in 1997, ACI is a nationally licensed, full service, Third Party Administrator providing enrollment, fulfillment and claims processing services for various insurance lines in the medical claims industry. This position will be based in our new office location in Collegeville, PA.
If you’re looking for a rewarding career, not just another job, then come join our team as a Customer Service Representative! We’re looking for people who thrive on helping customers with a passion for service to join our growing call center. We offer employees an opportunity to develop their career because as they grow, we look to promote from within.
Responsibilities
- Answer inbound calls and providing health insurance information to clients
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Handle 70-80 calls per day once fully up to speed (2-3 months)
Requirements
- Strong communication and interpersonal skills
- Basic computer skills (MS Office Preferred)
- Medical or health insurance background a plus
- Call center experience preferred but not required
- Bi-lingual Spanish a PLUS
Benefits
- Monday through Friday: 9am-5pm (primary shift), 10am-6pm or 12 pm-8 pm
- Bi-Lingual Spanish hourly incentive
- Background Check required for employment
- PTO & Holiday Pay
- 401(k)
- Medical/Dental/Vision
- Full-time position