Customer Service Representative
ADAMA Ltd. · Raleigh, NC · 1 mo ago
Customer ServiceFull-time
Responsibilities
- Reviews, interprets, and accurately enters customer purchase orders through the order-to-invoice process.
- Provides prompt response and follow-up to customer concerns and/or complaints.
- PARTNERS WITH STRATEGIC ACCOUNT LEADS TO BUILD RELATIONSHIPS AND TRUST WITH KEY CUSTOMERS.
- COLLABORATES WITH THE SALES AND STRATEGY TEAM TO EXECUTE SPECIAL CUSTOMER PROGRAMS AND PRODUCT ALLOCATIONS.
- Accurately executes credits in coordination with the Finance and Inventory Control teams.
- MANAGES AN ASSIGNED PORTFOLIO OF CUSTOMER ACCOUNTS, SERVING AS THE PRIMARY POINT OF CONTACT FOR PURCHASE ORDERS, ORDER STATUS, CUSTOMER INQUIRIES, AND ISSUE RESOLUTION.
- MONITORS INVENTORY AVAILABILITY AND COLLABORATES WITH OPERATIONS AND LOGISTICS TO COMMUNICATE ORDER STATUS AND PRODUCT AVAILABILITY TO CUSTOMERS.
- WORKS WITH LOGISTICS AND 3PL TO MONITOR CUSTOM SHIPMENTS.
- ENGAGE WITH TEAM MEMBERS TO STAY UPDATED ON PRODUCT KNOWLEDGE.
Requirements
- 3-5 years’ experience in a product, not service, related business within the manufacturing industry is preferred.
- Candidates whose experience is primarily in high-volume call center environments may not be the best fit for this role.
- We are seeking individuals with experience supporting customer accounts, purchase orders, and order management within a manufacturing or product-based business.
- Experience supporting large volume customer accounts within a manufacturing, distribution, logistics, or product-based business environment preferred.
- Experience with SAP Business One a plus.
- Experience in MS Office programs (Excel, PowerPoint and Word) and an ability to learn and master our proprietary order processing system.
- An energetic and positive attitude with the ability to multi-task are essential.
- This job requires the candidate to be in the office three days per week.
- Excellent written and verbal communication skills, with the ability to communicate professionally with internal and external customers through email and other written correspondence.