Customer Service Representative
About the role
Accessible Technologies, Inc., a company with over 30 years of experience in designing, manufacturing, and marketing high-performance automotive and industrial products, operates through two industry-leading divisions: the ProCharger division, which focuses on consumer-based forced induction products such as intercooled centrifugal superchargers for various vehicles including cars, trucks, SUVs, motorcycles, and boats; and the Inovair division, which specializes in industrial/commercial applications using integrally geared, high-efficiency, low-noise compressors and blowers.
Responsibilities
- Provide exceptional service to customers via phone and email
- Answer multiple inbound calls according to company policy
- Problem solve and offer timely solutions to customers
- Greet occasional on-site visitors
- Occasional order entry
- Payment processing
- Outbound calls to dealers regarding order status (no cold calling)
- This position involves working closely with many areas of the company and heavily supports the sales and marketing teams
Qualifications
- Excellent phone skills that support a high call volume
- Excellent communications skills, particularly the ability to listen to, understand, and explain technical information
- Computer experience required, specifically Microsoft Office - willingness to learn new software systems
- Enthusiasm for a team and customer-centered environment
- Ambitious, strong work ethic, open to new ideas and change
- Self-starter with strong problem-solving skills
- Good organizational skills
- Team leadership skills
- Ability to lift marketing literature weighing up to 25 lbs.
- Bilingual in Spanish to English is a plus
- Experience handling a repetitive workload
- Attendance and punctuality are crucial for this role
Pay
Compensation details are not specified in the job posting.
Schedule
In-office, Monday through Friday from 8:30am to 5:30pm CST.
Benefits
Details on benefits are not provided in the job posting.
Accessibility
Accessible Technologies, Inc. is an equal opportunity employer and provides an outstanding teamwork environment.