Customer Service Representative

About the role

Position summary: Responsible for first line branch customer service by greeting clients (in person or by telephone) and assisting them personally or by referral. Handles cash drawer and vault operations, ATM and cash recycler, daily proof and cash balancing. Refers customers for sales opportunities and meets referral goals.

Responsibilities

• Adhere to Core Values and demonstrate dependability and reliability
• Understand and adhere to Bank’s Customer Service Protocols when greeting, meeting and interacting with customers
• Follow cash handling procedures; be effective and proficient in counting cash and making deposits
• Take ownership of the customer experience by being present and willing to help
• Help achieve monthly branch goals and achieve referral goals
• Participate in customer calls for CD maturity notifications, birthday greetings, marketing or call campaigns
• Be fully knowledgeable and skilled in teller, vault, and safe deposit areas
• Process monetary transactions and balance cashbox daily
• Receive and process name and address changes and other account maintenance
• Research and resolve customer complaints; assist other employees and departments
• Know features and benefits of 1st Security’s products and services
• Ability to multi-task and prioritize
• Participate in branch operational and audit activities as assigned
• Follow steps to ensure branch security
• Adhere to 1st Security Bank policies and procedures
• Support management decisions and goals positively, professionally, with integrity
• Travel to assigned locations as business needs require
• Perform other duties as assigned

Requirements

• High school diploma or equivalent and at least one year experience within a financial institution
• Basic knowledge of all applicable regulations pertaining to the position
• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs
• Must be bondable
• Proficient in Microsoft Office Products and other database software
• Able to stand for extended periods; occasional bending, reaching, squatting; occasional lifting/moving of objects up to 25 pounds
• Willing and able to interact frequently with the general public

Benefits

• Full medical, dental, and vision coverage for individual or family plan
• Life insurance
• Long- and short-term disability insurance
• 401K matching program
• Paid sick and vacation time

Pay

Salary Range: $20.00 to $23.00 per hour