Customer Service Representative
About the role
Join our team at 1st Security Bank, where team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. If you share these core values and are committed to career excellence, we invite you to be part of a bank recognized as one of the Puget Sound's Best Places to Work for 10 consecutive years, a bronze medal winner in the Puget Sound Business Journal's Best Workplaces contest, and consistently rated a 5-star Bank in Washington State by Bauer Financial.
This position is responsible for first-line branch customer service, including greeting clients in person or by telephone and assisting them directly or by referral. You will handle cash drawer and vault operations, ATM and cash recycler operations, daily proof and cash balancing, and consistently identify and act on sales opportunities to meet referral goals.
Responsibilities
- Adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability.
- Understand and follow the Bank’s Customer Service Protocols when interacting with customers.
- Follow cash handling procedures, count cash accurately, and process customer deposits.
- Take ownership of the customer experience by being present and willing to help.
- Help achieve monthly branch goals and meet referral goals to add value for customers or prospects.
- Participate in customer calls for tasks such as CD maturity notifications, birthday greetings, marketing campaigns, or other lists provided by management.
- Be fully knowledgeable and skilled in teller, vault, and safe deposit operations.
- Process monetary transactions and balance cashbox daily.
- Handle name and address changes and other account maintenance as necessary.
- Research and resolve customer complaints and assist other employees and departments when possible.
- Know the features and benefits of 1st Security’s products and services.
- Multitask and prioritize effectively.
- Participate in branch operational and audit activities as assigned.
- Follow appropriate steps to ensure branch security.
- Adhere to 1st Security Bank policies and procedures.
- Support management decisions and goals in a positive, professional manner, representing the bank with integrity.
- Travel to assigned 1st Security Bank locations as business needs require.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent and at least one year of experience within a financial institution.
- Basic knowledge of all applicable regulations pertaining to the position.
- Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures, and related programs.
- Must be bondable.
Skills
- Proficient in Microsoft Office Products and other database software.
- Ability to stand for extended periods and occasionally bend, reach, and squat.
- Occasional lifting and moving of objects up to 25 pounds.
- Willingness and ability to interact frequently with the general public.
Benefits
- Full medical, dental, and vision coverage for individual or family plan.
- Life insurance.
- Long-term disability insurance.
- 401K matching program.
- Paid sick and vacation time.
Pay
$20.00 to $23.00 per hour.
Our Core Values
- Relationship Driven – We strive to "WOW" (surprise, excite, and delight) each other and our customers.
- Ethical – Fair, honest, and act with integrity.
- Lead by Example – Maintain a positive attitude, show respect for others, and have some fun!
- Accountable – We take our responsibilities seriously and meet our commitments with urgency.
- Team Player – Dependable, enthusiastic contributor to team success and the greater good of the bank.
- Embrace Dreams – We encourage each other to reach for our dreams.
- Diversity – We celebrate diversity and support equality for all.
- Community Oriented – We actively support our communities and the Bank's CRA initiatives.
- Open and Honest Communication – Always professional, responsive, and timely.