Customer Service Representative

About the role

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all.

Responsibilities

• Adequately greet clients (in person or by telephone) and assist them either personally or by referral to another team member.
• Manage cash drawer and vault operations, ATM and cash recycler operations, and daily proof and cash balancing.
• Refers customers when appropriate sales opportunities present themselves and meets referral goals.
• Helps achieve monthly branch goals and achieves referral goals to add value to our customers or prospective customers.
• Participates in customer calls for tasks such as CD maturity notifications, birthday greetings, marketing or call campaigns, or other lists provided by management.
• Processes monetary transactions and balances cashbox daily.
• Handles name and address changes and other account maintenance as necessary.
• Researches and resolves customer complaints when necessary and assists other employees and departments whenever possible.
• Knows the features and benefits of 1st Security’s products and services.
• Maintains a positive attitude, shows respect for others, and has some fun!
• Supports management decisions and goals in a positive, professional manner and represents the bank with a high level of integrity.
• Travels to assigned 1st Security Bank locations as business needs require.

Requirements

• High school diploma or equivalent and at least one year experience within a financial institution.
• Basic knowledge of all applicable regulations that pertain to this position.
• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs.
• Must be bondable.

Benefits and Perks

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long-term disability insurance.
• 401K matching program.
• Paid sick and vacation time.

Computer Skills

• To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.

Physical Demands and Work Environment

• The employee will operate in a general office environment, using office equipment such as a phone, computer, adding machine and currency/coin counters.
• The employee must be able to stand for extended periods of time and bend, reach and squat occasionally when accessing safety deposit boxes, storage or supplies.
• Occasional lifting and moving of objects up to 25 pounds is required.
• The noise level in the work environment is usually quiet to moderate, as compared to a private office, with light foot traffic and office equipment.
• The employee must be willing and able to interact frequently with the general public.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.