Customer Service Representative and Production Manager

Responsibilities

• Work closely with our client base to understand their release schedules and priorities, and to ensure the best possible customer service.
• Track and drive the process from end to end which includes:
• Working with internal art department trafficking jobs through design/proofing stage
• Issuing purchase orders to all vendors, both domestic and international
• Trafficking all projects through print, manufacturing and delivery to final destination
• Communicating on a regular basis with the client as to the status of their projects
• Communicating via phone, email, zoom, etc., both domestic and international
• Maintain an accurate production schedule and generate weekly status reports for clients
• Navigate internal schedules for domestic and international projects
• Correctly invoice clients and ensure that all billable parts are included
• Liaise with in-house Sales personnel as and when necessary
• Add additional duties and responsibilities as assigned

Qualifications

• Client-focused and quality-obsessed
• Proactive not reactive
• A problem solver
• A great communicator
• A great collaborator
• Enthusiastic and self-motivated
• Detail oriented and organized
• Able to project manage and see a project through from start to finish
• Able to work well under pressure
• Not afraid to learn new things
• Excellent organizational skills including in-box management
• Excellent time management skills
• Excellent phone manner and people skills
• A team player attitude
• Knowledge of Microsoft Office
• Knowledge of Google Suite
• A love of music

Pay