Customer Service Representative Agents

Key Responsibilities

• Respond to inbound requests for priority service appointments via phone, email, chat, and customer portals
• Schedule, reschedule, and cancel appointments in coordination with capacity planners and dispatch teams
• Handle a variety of customer inquiries including billing questions, technician ETAs, scheduling concerns, and product/service information
• Resolve customer issues by identifying needs, researching solutions, and escalating when necessary
• Maintain accurate customer records and update account information in internal systems
• Accurately document and disposition all interactions in call monitoring software
• Collaborate with Sales and Service Coordinators to improve scheduling accuracy and response times
• Communicate service status updates to customers in a timely and professional manner
• Support dispatch operations as needed to ensure efficient service delivery
• Create and process invoices and maintain reporting requirements
• Stay up to date on company products, services, and promotions
• Perform additional duties as assigned

Qualifications

• Excellent communication skills, both verbal and written
• Strong problem-solving and customer service skills
• Ability to work independently and manage multiple tasks simultaneously
• Proficiency in Microsoft Office Suite
• High school diploma or equivalent, preferably with relevant customer service experience

Benefits

• Paid training program
• Growth opportunities within the company
• Team-oriented culture
• Diversity and inclusion initiatives
• State-of-the-art office space
• Fun workplace culture

Pay

$17.50 per hour

Schedule

Flexible schedule to accommodate customer needs

About the Role

We are seeking enthusiastic, driven individuals to join our dynamic work environment where fun meets results! As a Customer Service Representative, you will be part of a team dedicated to making lives better, one connection at a time.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun!
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

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