Customer Service Representative- Aerospace & Defense Manufacturing

About the role

The Customer Service Representative manages and supports key customers and territories. Duties include quoting, purchase order review, order entry and management, working with customer portals, resolving customer issues related to orders, and office‑based administration support for both internal and external customers.

This position reports to the Manager, Customer Service and requires collaboration with other AMETEK departments on processes and documentation. The role is onsite Monday–Friday in Woodstock, NY.

Responsibilities

• Act as the primary interface between assigned customers and AMETEK Rotron Sales, Business Development, Planning, Operations, Quality, and Finance colleagues to support customer needs and AMETEK business objectives.
• Create and provide quotes, review purchase orders, perform order entry and maintenance, manage customer websites and portals, and resolve customer issues.
• Work with customer drawings, specifications, purchase orders, shipping instructions, and other customer‑supplied documentation.
• Ensure compliance with US Export Regulations.
• Act as the voice of the customer to drive all functions within the business unit to ensure high customer satisfaction and scorecard ratings.
• Communicate with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
• Schedule and manage cross‑functional meetings for customer issue resolution.
• Make recommendations to Management on customer opportunities and issues.
• Respond to questions of a minor technical nature, referring more involved inquiries to other technical departments as applicable.

Limits of Fiscal / Management Authority: Not permitted to change Business Management / SOP processes, procedures, and guidelines without formal approval, but expected to make recommendations when necessary.

Requirements

• Self‑starter with a customer‑friendly approach and strong work ethic.
• Proven team player with excellent written and verbal communication, interpersonal skills, well‑developed problem‑solving skills, solid organizational skills, and the ability to be self‑directed and effectively relate to all levels of an organization.
• Strong computer skills: Word, Excel, PowerPoint; Oracle experience strongly preferred.
• Ability to work well under pressure, multi‑task, and meet deadlines.
• Thorough attention to detail.
• Proactive approach to problem identification and creative approach to resolution.
• Maintain a professional demeanor in potentially stressful situations.
• Ability to pass a background check and 9‑panel drug screen.
• Must have the legal right to work in the US and be legally authorized to access export‑controlled information and source code.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision‑making, work quality, and reduce costs; must identify appropriate AI use cases and critically evaluate AI‑generated outputs.

Education: 4‑year Marketing/Business degree or equivalent.

Experience: 3–5 years as a Customer Service Representative in a manufacturing environment.

Physical requirements: Prolonged periods of sitting or standing.

All employees are responsible for understanding the Business Management System, adhering to Health and Safety requirements, and bringing any issues that could affect the business to their manager’s attention. Duties must be carried out in line with Company policies and procedures.

Pay

Salaried position. Salary range: $60,000 – $80,000 USD per year. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location. No incentive component.

Schedule

Onsite Monday–Friday in Woodstock, NY.