Customer Service Representative 47-03

About the role

La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures.

Responsibilities

Responsible primarily for maintenance of medical records and respective patient information, ensuring confidentiality and safe-guarding, and in compliance with applicable LCDF policies and standards. Also assists with other front office functions, especially providing effective customer service to patients, at assigned clinic.

Requirements

• High school graduate or equivalent and/or completion of a medical terminology course.
• One-year experience in a records department preferred.
• Ability to work in high stress environment.

Skills

• Excellent communications skills; demonstrate courtesy and respect; bilingual English/Spanish (required)
• Excellent phone etiquette
• Excellent time management skills
• High attention to detail with high degree of organization
• Self‑initiating and adaptable with ability to communicate to a variety of staff members
• Excellent judgement
• Maintain a high level of confidentiality
• Ability to work well under pressure and with minimal supervision
• Good organization and analytical abilities
• Exceptionally strong customer service, communication and interpersonal skills
• Advocate for positive patient experience
• Good basic math skills
• Basic office skills – ability to use Windows‑based software, copier, fax machine, etc.
• Demonstrated ability to treat patients with respect, dignity and culturally appropriate
• High level of flexibility
• Demonstrates competency in basic computer skills

Benefits

• Health Insurance - PPO
• Dental Insurance
• Vision Insurance
• 401(K) with employer matching
• Life and AD&D Insurance
• Short Term Disability
• Long Term Disability
• Supplemental Life Insurance
• Paid Time Off (PTO)
• Holidays (9)
• Education Reimbursement
• Cafeteria Plan
• Employee Assistance Program
• Travel Reimbursement

Pay

Non‑exempt position at $15.35 per hour.