Customer Service Representative (46009)

About the role

We are partnering with a leading organization seeking Customer Service Representatives to provide stellar service to its external clients. You'll serve as the first point of contact for inquiries and issues, ensuring top-level customer service standards are met. This is a chance to join a growing organization and team where you'll have opportunities to develop and learn within a successful company.

Responsibilities

• Answer inbound phone calls to address client questions and inquiries
• Assist clients with providing information about accounts, request status, website enrollment, and accessibility
• Assist agents with questions on products, services, and the status of requests
• Troubleshoot and resolve issues over the phone to provide stellar customer service
• Work with colleagues as well as internal and external customers to develop solutions for a range of customer challenges
• Utilize multiple computer systems, applications, and procedure tools to access and identify information

Requirements

• High school diploma, GED, or equivalent education and experience (required)
• Prior customer service experience (required), preferably in a business environment
• Familiarity with insurance and related products (preferred)
• Patient and understanding approach to customer service conversations
• Excellent verbal and written communication skills, with the ability to answer questions
• Strong attention to detail, organization, and mathematical skills
• Ability to collaborate with employees, customers, and third parties
• Proficiency with Microsoft Office Suite

Schedule

On-site, Monday - Friday, 8:00 AM - 5:00 PM

Pay

$43,000 per year

Benefits

• Health, dental, and vision insurance
• 401k
• PTO