Customer Service Representative 2nd shift

Key Roles and Responsibilities

• Aid in achieving 100% on-time delivery for the department.
• Review customer-generated reports to ensure accurate product delivery through an ASN (Acknowledgment of Shipment).
• Complete shipping and receiving paperwork as required.
• Contact and communicate with other departments regarding customer shipments.
• Work closely with program management on new business shipments.
• Participate actively in FG (Factory Group) cycle counts to maintain 100% accuracy.
• Collaborate with Manufacturing when inventory levels are inaccurate.
• Solve customer issues promptly.
• Assist in the training of new associates in Customer Service.
• Maintain scorecards and handle any disputes to regain points.
• Work closely with the Materials Department to implement cost reduction ideas.
• Set up customer parts or customers within the Plex system.
• Maintain customer order communications for any changes, quality issues, or other concerns, and report these to relevant managers.
• Contact carriers for pickup services.
• Assist material handlers with staging shipments and kanban activity.
• Scan barcodes and verify container counts.
• Manage empty dunnage returning to the Materials Department.

Qualifications

• Bachelor’s Degree in Business Management or Supply Chain Management, or at least 2 years of experience in a Tier 1 or 2 environment.
• Must be capable of working in a fast-paced environment.
• Excellent communication, attention to detail, and multitasking skills are essential.
• Good PC skills, including proficiency in MS Office, Google Sheets, ERP software, and strong data entry abilities.
• Good problem-solving skills, with the ability to resolve customer issues swiftly.
• Plex experience, ERP experience, and MRP experience are preferred.