Customer Service Representative - # 26-17827

About the Role

Interacts with customers to provide information in response to inquiries about accounts, products, and services. Handles customer complaints and resolves issues related to billing, service, and product functionality.

Responsibilities

• Answer customers' questions regarding products, services, operations, or maintenance.
• Receive and process orders, applications, and provide details on pricing, service changes, discontinuance, and shipping.
• Investigate and correct errors using customer and company records.
• Adjust complaints concerning billing or services rendered.
• Refer product or service failure complaints to appropriate departments for investigation.
• Coordinate customers' service needs with other departments to ensure customer satisfaction.
• Perform program data management activities, including running reports and updating data.
• May solicit sales of new or additional services or products.
• May visit customers' premises to obtain orders or resolve problems.

Requirements

• 3-5 years of relevant experience.
• Job know-how typically requires up to two years of directly related study, training, and/or experience.

US Tech Solutions is a global staff augmentation firm providing talent on-demand and workforce solutions. For more information, visit www.ustechsolutions.com.