Customer Service Representative (22-03)

Mission

La Clinica de Familia (LCDF) is a Federally Qualified Health Center (FQHC) with several locations in Southern New Mexico. For over 40 years, LCDF has provided services to the residents of Southern New Mexico. Our mission statement emphasizes empowering and enriching families, individuals, and communities through quality medical, dental, behavioral health, and educational services for people of all cultures.

Job Summary

Responsible primarily for maintaining medical records and patient information, ensuring confidentiality and compliance with LCDF policies and standards. Assists with other front office functions, focusing on providing effective customer service to patients at assigned clinics.

Core Competencies

• Excellent communications skills
• Demonstrate courtesy and respect
• Bilingual English/Spanish (required)
• Must have excellent phone etiquette
• Must possess excellent time management skills
• High attention to detail with high degree of organization
• Must be self-initiating and adaptable with ability to communicate to a variety of staff members
• Exercise excellent judgement
• Maintain a high level of confidentiality
• Work well under pressure and with minimal supervision
• Good organization and analytical abilities
• Exceptionally strong customer service, communication, and interpersonal skills
• Advocate for positive patient experience
• Good basic math skills
• Basic office skills - ability to use Windows-based software, copier, fax machine, etc.
• Treat patients with respect, dignity, and culturally appropriate
• High level of flexibility
• Competency in basic computer skills

Job Requirements

• High school graduate or equivalent and/or completion of a medical terminology course
• One-year experience in a records department preferred
• Ability to work in a high-stress environment

Benefits

• Health Insurance - PPO
• Dental Insurance
• Vision Insurance
• 401(K) with employer matching
• Life and AD&D Insurance
• Short Term Disability
• Long Term Disability
• Supplemental Life Insurance
• Paid Time Off (PTO)
• Holidays (9)
• Education Reimbursement
• Cafeteria Plan
• Employee Assistance Program
• Travel Reimbursement