Customer Service Representative 2

Under general supervision, perform a variety of customer service activities at the Ports of Entry/offices that do not require an AZ P.O.S.T certified peace officer. Interpret and communicate the provisions of state and federal motor vehicle codes pertaining to size/weight applicable to ESB Port Operations. May screen and weigh or assist with weighing commercial vehicles. A weight master certification is preferred. Examine vehicle registrations and other documents to determine authenticity. Issue permits and calculate, collect appropriate fees and taxes, and complete associated cash reconciliations. Responsible for security of cash receipts, information, and a wide variety of accountable forms. Regulate, through permit issuance, domestic and foreign-based commercial vehicle traffic entering and exiting the State. Perform duties involving continual public contact, which may include face-to-face interactions with irate individuals. Assigned to one of three shifts and may be rotated as necessary. Overnight travel may be required. Background check is required.

Responsibilities

• Answer various inquiries pertaining to motor vehicle administrative rules, regulations, federal and state statutes, policies, and procedures.
• Resolve customer issues, problems, and/or concerns.
• Provide information to representatives of other states' motor carrier entities, transportation personnel, law enforcement agencies, T&R offices, and other governmental entities.
• Provide motor carrier customer contact, follow-up, and information referral service relative to the ECD Enforcement programs.
• Issue applicable permits, route over-dimensional loads, and collect appropriate fees and taxes.
• Reconcile cash receipts and prepare daily deposits.
• Identify when enforcement action is required and refer the problem to an enforcement officer or supervisor.
• Examine motor carrier vehicle registrations and related documents to determine authenticity.

Requirements

• 2 or more years of administrative and/or operations support experience meeting the required knowledge, skills, and abilities (KSAs).
• A weight master certification is preferred.
• This position requires driving or the use of a vehicle as an essential function. Employees must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended.
• Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training.
• An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• All newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Top-ranked retirement and long-term disability plans.
• Accrued vacation at 4.00 hours bi-weekly for the first 3 years.
• Sick days at 3.70 hours bi-weekly.
• 10 paid holidays per year.
• Deferred compensation plan.
• Wellness plans.
• Great work-life balance.