Customer Service Representative - $14.00/hr
The Role
AutoPoint is hiring Inbound Customer Service Representatives (CSR). Our Customer Interaction Center CSRs provide valuable solutions to car dealerships by increasing business, driving appointments, and building customer loyalty. We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experiences.
What You’ll Do
- Be first point of contact for customers calling their local dealerships.
- Handle a variety of questions, inquires and requests for customers, using dealership policies as a guide.
- Schedule, modify, cancel, confirm and reschedule service appointments for customers on behalf of car dealerships using the dealerships own booking system.
- Effectively communicate with customers while doing so to manage both dealership and customer expectations.
- Record customer information and feedback professionally and accurately.
- Conduct calls in an efficient and effective manner, remaining professional at all times.
- No selling involved.
What You’ll Bring
- 6 months or more of call center experience needed.
- Must have the ability to speak clearly and use professional telephone etiquette.
- Type accurately and efficiently.
- Use active listening skills.
- Acknowledge and respond quickly during customer conversations.
- Solicit valuable customer feedback.
- Appropriately manage difficult customer situations.
- Multi-task between scheduling programs, call surveys, and customer conversations.
We Offer
- Great pay with benefits.
- Flexible schedules, perfect for students.
- Fixed schedules, no surprises of reduced hours.
- Global company with room for advancement.
Pay & Schedule
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description.
Benefits
The Company offers a range of benefits including:
- Flexible schedules, perfect for students.
- Fixed schedules, no surprises of reduced hours.
- Global company with room for advancement.