Customer Service Representative 1 - Sumner WA

About the Role

Receives questions from customers and follows established procedures to provide answers or refers calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product or service.

Responsibilities

• Field inbound customer service support calls with potential for extended periods of high volume
• Take sales calls and offer required upsells – make compelling offers, present appropriate alternatives when necessary, and ask for the sale
• Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
• Troubleshoot customer service problems
• Process orders in a fast-paced environment
• Provide knowledgeable answers to questions about product, pricing and availability
• Help customers navigate our website and place orders online
• Work with internal departments to meet customers’ needs
• Work with customers to resolve product returns, shipping inquiries and order status questions
• Other related job duties as assigned

Requirements

• High School Diploma or GED equivalent; college coursework preferred but not required
• One year of professional customer service experience preferred but not required
• Experience in a manufacturing or garage door industry preferred
• Thorough knowledge of products and quality standards
• Knowledge of customer service principles and practices
• Extensive knowledge of product catalog and troubleshooting techniques
• Strong oral and written communication skills
• Strong interpersonal skills
• Proficiency in Microsoft Office, computer, keyboarding, and 10-key skills
• Positive, upbeat, and professional demeanor; a “Yes We Can!” attitude
• Professional, engaging verbal communication skills by phone and in person
• Ability to handle high volume phones and fast-paced environment
• Ability to efficiently network and coordinate work with customers and suppliers
• Ability to manage time effectively to meet targets and deadlines
• Ability to excel in a fast-paced environment; multitasking is a must
• Demonstrate passion and enthusiasm for customer service excellence
• Maintain focus and positivity while resolving challenging or complex problems

About Us

Hörmann is a premier manufacturer of steel, aluminum, and custom wood garage doors. We provide the building industry with high-quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability, and integrity. We offer a team-centered environment where each member's unique knowledge, skills, abilities, and efforts define our success as a company.

Pay

$18.00 - $23.58 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental Insurance
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid time off
• Tuition reimbursement
• Vision Insurance

Schedule

• Day Shift
• Monday to Friday