DirectJobHub
Jobs · Customer Service · Florida

Customer Service Representative 1, Full Time

University of Miami · Miami, FL · 7 mo ago
Customer ServiceFull-time

CORE JOB FUNCTIONS

  • Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
  • Researches all inquiries to address any issues or concerns.
  • Refers concerns to other service areas/departments for follow-up, as needed.
  • Solves routine and basic problems and communicates solutions or requested information to the customer or patient.
  • Verifies that appropriate changes/resolutions have been finalized.
  • Keeps records of customer interactions, recording details of inquiries, complaints, comments, and final resolution in the applicable database.
  • Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
  • Reviews and processes confidential information with discretion.

Core Qualifications

  • A High School Diploma or equivalent.
  • Minimum 1 year of relevant experience.
  • Knowledge, Skills and Attitudes:
    • Ability to communicate effectively in both oral and written form.
    • Ability to recognize, analyze and solve a variety of problems.
    • Ability to process and handle confidential information with discretion.
    • Ability to work evening, nights, and weekends as necessary.
    • Proficiency in computer software (i.e., Microsoft Office).

Pay

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Schedule

This is a Full-time Employee Position.

Benefits

The University of Miami offers a comprehensive benefits package including medical, dental, tuition remission and more.

Qualifications

High School Diploma or equivalent. Minimum 1 year of relevant experience.

Skills

Ability to communicate effectively in both oral and written form. Ability to recognize, analyze and solve a variety of problems. Ability to process and handle confidential information with discretion. Ability to work evening, nights, and weekends as necessary. Proficiency in computer software (i.e., Microsoft Office).

Benefits

The University of Miami offers a comprehensive benefits package including medical, dental, tuition remission and more.

Similar jobs