Customer Service Representative 1, 2, or 3

Description Customer Service Representative 1, 2, or 3 District 4 Public Health Coweta County Health Department 70 Hospital Road Newnan, GA 30263 Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. All District 4 Public Health, County BOH employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Distribution site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours. Job Responsibilities Provides quality customer service to all customersAnswers inbound calls in a timely mannerMakes appointments; follows up with missed appointments by calling client to rescheduleFollows communication “scripts” when scheduling the appropriate appointmentIdentifies customers’ needs, clarify information, provide solutions, refer programs/resourcesHandles all client inquiriesEnters new client information into the systemUpdates existing client informationSupports new program initiativesAble to adapt to changing policy and proceduresMust abide by strict confidentiality requirements and all HIPPA guidelinesMust be an active listener with strong phone and verbal communication skillsPosition requires employee to be detailed oriented; must be able to work efficiently and independentlySelf-starter. Fast paced work environment. Ability to multi-task, set priorities and manage time effectivelyCandidate must be organizedAssist with community-wide eventsOther administrative duties as assigned Minimum Qualifications Customer Service Representative 1: (Annual salary $33,000) High school diploma or GED AND Six months of related experience handling customers’ questions, complaints and/or providing information Customer Service Representative 2: (Annual salary $35,800) High school diploma or GED AND Two (2) years of experience communicating information in a customer service setting; OR One (1) year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent Customer Service Representative 3: (Annual salary $38,880) High school diploma or GED AND Three (3) years of experience communicating information in a customer service setting; OR Two (2) years of experience required at the lower-level Customer Svc Rep 2 (GST121) Preferred Qualifications Public Health experienceBilingual – Spanish speakingComputer experience (Word, Excel, PowerPoint, data entry, etc.)Must demonstrate excellent customer service and oral communication skills, to effectively interact with all levels of departmental personnel and outside customersWork requires ability to manage multiple duties simultaneously Additional Information Benefits For Full Time Eligible Employees 13 Paid HolidaysGenerous Leave PackageEmployees Retirement SystemHealth InsuranceDental InsuranceVision InsuranceHealth Care Spending AccountDependent Care Spending AccountLife InsuranceAD&D InsuranceDisability InsuranceLegal InsuranceLong-Term Care InsuranceSpecified IllnessDeferred Compensation (401K & 457 Plans)Atlanta Postal Credit Union For more information on the State of Georgia Benefits visit - http://team.georgia.gov/ Additional Perks A supportive and rewarding work environmentPhysical Activity BreaksWorksite Wellness ProgramEmployee Assistance Program To learn more about District 4 Public Health visit - https://www.district4health.org/ Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified. District 4 is an Equal Opportunity Employer* The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selection. Applicants chosen for employment will be subject to the following Criminal Background Check/Fingerprinting Reference Checks & Immunizations Required For more information about Public Health: Click HERE for Video Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters. Benefits What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can: Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and playEnjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia ResidentsWork with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengthsAchieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term careerTake Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your roleFeel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you