Customer Service Representative (09-03)

About the role

La Clinica de Familia (LCDF) is a Federally Qualified Health Center operating multiple clinics in Southern New Mexico. For over 40 years, LCDF has delivered medical, dental, behavioral health, and educational services to residents of the region, emphasizing quality care and cultural inclusion for people of all backgrounds.

Responsibilities

• Maintain medical records and patient information, ensuring confidentiality and safeguarding in accordance with LCDF policies and standards.
• Assist with front office functions, with a focus on delivering effective customer service to patients at the assigned clinic.

Core Competencies

• Excellent communication skills; demonstrate courtesy and respect.
• Bilingual English/Spanish (required).
• Excellent phone etiquette.
• Excellent time management skills.
• High attention to detail with a high degree of organization.
• Self-initiating and adaptable with ability to communicate to a variety of staff members.
• Exercise excellent judgment.
• Maintain a high level of confidentiality.
• Ability to work well under pressure and with minimal supervision.
• Good organization and analytical abilities.
• Exceptionally strong customer service, communication, and interpersonal skills.
• Advocate for positive patient experience.
• Good basic math skills.
• Basic office skills—ability to use Windows-based software, copier, fax machine, etc.
• Demonstrated ability to treat patients with respect, dignity, and cultural appropriateness.
• High level of flexibility.
• Demonstrates competency in basic computer skills.

Requirements

• High school graduate or equivalent and/or completion of a medical terminology course.
• One-year experience in a records department preferred.
• Ability to work in a high-stress environment.

Benefits

• Health insurance (PPO).
• Dental insurance.
• Vision insurance.
• 401(k) with employer matching.
• Life and AD&D insurance.
• Short-term disability.
• Long-term disability.
• Supplemental life insurance.
• Paid time off (PTO).
• Nine paid holidays.
• Education reimbursement.
• Cafeteria plan.
• Employee assistance program.
• Travel reimbursement.