Customer Service Represenative

About the role

We are seeking a part time experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet's health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. We are located 7 miles from beautiful Sunset Beach and 10 miles from North Myrtle Beach.

Why we need you

The CSR is the pivot around which the hospital operates. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each client's trust and confidence in our abilities. Applicant must be organized, detail oriented, punctual, and have a strong work ethic. It is important that you are team oriented, compassionate, self-motivated and passionate about patient care and creating a great client experience.

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside

Qualifications

• Experienced Client Service Representative
• Organized, detail oriented, punctual, and strong work ethic
• Team oriented, compassionate, self-motivated and passionate about patient care and creating a great client experience

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• Paid vacation and sick days
• 401(k)
• Generous employee pet discounts