Customer Service Rep / Window Clerk

About the role

This full-time hourly position reports to the Warehouse Manager and is primarily responsible for establishing and assisting in the needs of the warehouse staff, customers, and truck drivers. Customer service duties include phone, email, and in-person at the service window.

Responsibilities

• Answer phones, voicemails, and emails in a professional and prompt manner
• Maintain working knowledge of the company and customer computer systems
• Accurately and timely enter data as required
• Prioritize and balance multiple tasks simultaneously
• Double check orders on warehouse docks
• Understand customer rate structure and billable occurrences, invoicing
• Other duties as business needs require

Requirements

• Excellent respectful communication skills with customers and employees
• Working knowledge of MS Word and Excel
• Self-motivated and works well with limited direction

Qualifications

• Strong attention to detail
• Working understanding of Microsoft Office, WMS, SAP, and Excel

Benefits

• Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans
• Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans
• Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay
• Retirement 401(k) Plan with Discretionary Employer Match and Profit Sharing
• Referral Bonus, Wellness Programs, Clothing Allowance
• Safety Shoe and Safety Glasses Reimbursement

Schedule

Monday – Friday, 9:00 am – 5:30 pm