Customer Service Rep - Waltham 2026

At USERC, service is not only at the heart of our product, but also what distinguishes us from the competition. We pride ourselves on being responsive to our clients' needs. A positive attitude and enthusiasm to learn about our equipment—including specifications, applications, and maintenance—is a must for all Customer Service Representatives.

Responsibilities

• Provide outstanding customer service: answer incoming calls and emails, address inquiries, concerns, and requests promptly and knowledgeably.
• Process rental and sales orders using Alert IMS, including changes such as cancellations, additions, subtractions, transfers, and stop rentals.
• Assist clients with product selection by providing recommendations, explaining technical specifications, and addressing questions or concerns.
• Troubleshoot and resolve issues related to equipment malfunctions, delivery delays, or other challenges proactively.
• Maintain accurate records by updating client information, rental contracts, and order details in Alert IMS, and share necessary information with other departments.
• Encourage a positive work environment by collaborating and treating all team members fairly and respectfully.
• Facilitate company-wide communication by sharing essential information with technicians, salespeople, purchasing, and delivery/shipping teams via appropriate protocols (e.g., face-to-face discussions, inter-office calls, email, or video conferencing).
• Follow up with clients thoroughly and timely regarding contracts, accounts, or other specific details.
• Stay current with company training and invest time in upgrading knowledge as new technologies are integrated.
• Perform other reasonably assigned tasks, which may or may not relate to the primary function of the role.

Requirements

• Excellent communication skills.
• Strong problem-solving abilities.
• Customer-centric approach.
• Detail-oriented and organized.
• Adaptable with multitasking abilities.
• Willingness to learn and acquire technical knowledge.
• Familiarity with Microsoft Office products: Word, Excel, and Outlook.
• High school diploma.

Preferred Skills

• Customer Service experience (preferred but not required).
• Experience with and/or enthusiasm to learn about environmental technology and applications.
• Experience with and/or enthusiasm to learn about the environment and/or environmental justice.

Pay

$22/hr.

Schedule

Full-time.

Physical Demands and Work Environment

• Regularly required to talk or listen.
• Frequently required to use hands or fingers to handle or feel objects, tools, or controls.
• Occasionally required to stand, walk, sit, and reach with hands and arms.
• Must occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required include close vision, distance vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.