Customer Service Rep(01768)

Responsibilities

• Operate all equipment
• Stock ingredients from delivery area to storage, work area, and walk-in cooler
• Prepare product
• Receive and process telephone orders
• Clean equipment and facility daily

Training

Orientation and training provided on the job.

Skills

• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Ability to make correct monetary change
• Verbal, writing, and telephone skills to take and process orders
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to enter orders using a computer keyboard or touchscreen

Work Conditions

Exposure to:

• In-store temperatures ranging from 36°F in the cooler to 90°F and above in some work areas, with sudden changes
• Fumes from food odors and cornmeal dust
• Cramped quarters, including walk-in cooler
• Hot surfaces from oven/tools up to 500°F or higher
• Sharp edges and moving mechanical parts

Sensing:

• Talking and hearing on the telephone
• Near and mid-range vision for most in-store tasks
• Depth perception
• Ability to differentiate between hot and cold surfaces

Temperaments:

• Ability to direct activities, perform repetitive tasks, work alone and with others
• Work under stress and meet strict quality standards
• Deal with people, analyze and compile data, make judgments and decisions

Physical Demands

• Standing, walking, sitting
• Lifting up to 50 pounds, carrying up to 30 pounds
• Pushing/pulling trays on dollies
• Climbing, stopping/bending at the waist for 30–45 seconds repeatedly
• Crouching/squatting, reaching up/down/forward
• Performing hand tasks using hand-eye coordination
• Utilizing various tools, equipment, and work aids