Customer Service Rep - VFS

About the Role

This role involves providing full-service account management for products and services, including handling inquiries, processing orders, and coordinating with various departments to ensure customer satisfaction.

Responsibilities

• Respond thoroughly and timely to customer inquiries via phone, email, or direct communication.
• Receive, process, and coordinate orders, requests for quotation, returns, and credits in accordance with company policies.
• Work with sales, credit, inventory control, warehousing, fabrication shop, and other departments to meet customer needs.
• Minimize the number of shipments and expenses while meeting customer delivery requirements.
• Investigate and resolve order entry, shipping, and billing errors by coordinating with appropriate departments.
• Understand technical aspects of products and services to facilitate the order process.
• Increase sales by promoting add-on sales and recognizing opportunities through product knowledge.
• Follow up with customers to keep them informed of their request status.
• Cultivate and maintain relationships with customers and suppliers.
• Complete training curriculum and demonstrate competence as defined by management.
• Perform other duties as assigned.

Qualifications

Implicit in the responsibilities and duties listed above, the role requires competence in customer service, order processing, and coordination with various departments. The ability to understand technical product aspects and complete required training is essential.