Customer Service Rep - Temporary

Customer Service Representative – Temporary Location: Libertyville, Illinois Employment Type: Temporary, Full-Time, Onsite Salary: $55,000 - $60,000 Annual, payable weekly Schedule: Monday–Friday, 40 hours per week Position Classification: Non-Exempt Anticipated Assignment End Date: November 18, 2026 Position Summary Metalex LLC is seeking an experienced, detail-oriented Customer Service Representative to support our manufacturing and sales operations on a temporary basis. Metalex manufactures and supplies a variety of steel and metal products, including deck spans, safety grating, perforated tubes, and other specialty metal products. The ideal candidate has strong customer service experience, extensive order-entry knowledge, SAP proficiency, and excellent organizational skills. This position requires the ability to manage customer inquiries, process orders accurately, and coordinate with internal departments in a fast-paced manufacturing environment. Key Responsibilities Accurately enter, process, update, and track customer orders using SAP. Respond professionally to incoming customer calls, emails, and order inquiries. Provide customers with product information, order status, availability, and delivery updates. Coordinate with Sales, Production, Shipping, and other internal departments to resolve order-related concerns. Review purchase orders for accuracy, pricing, quantities, and delivery requirements. Maintain accurate customer records and order documentation. Utilize Microsoft Excel to organize information, maintain reports, and track orders. Address customer concerns and escalate issues when appropriate. Perform additional administrative and customer service duties as assigned. Required Qualifications Previous experience in customer service, call center operations, or order management. Extensive experience with high-volume order entry and order processing. Experience using SAP or comparable ERP software; SAP strongly preferred. Proficiency in Microsoft Excel and Microsoft Office. Strong communication, problem-solving, and organizational skills. Ability to multitask, prioritize deadlines, and maintain accuracy. Ability to work onsite for a 40-hour workweek. Preferred Qualifications Customer service experience within manufacturing, steel, metals, or industrial distribution. Bilingual English/Spanish communication skills. Experience coordinating orders with production, warehouse, and shipping departments. Important Temporary Employment Disclosure This is a temporary position with no guarantee of employment beyond November 18, 2026. Metalex LLC is currently undergoing a potential sale of the business. As a result, continued operations and staffing needs remain uncertain. The assignment may end on or before November 18, 2026, depending on business conditions, operational needs, and the outcome of the sale process. Employment beyond this date is not guaranteed. Any extension would be subject to business needs and company approval. Equal Employment Opportunity Metalex LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, ancestry, age, disability, genetic information, military status, sexual orientation, gender identity, or any other status protected by applicable federal, Illinois, or local law. Reasonable accommodations are available to qualified applicants and employees in accordance with applicable law.