Customer Service Rep

About the role

Medieval Times is seeking both Part-Time and Full-Time Customer Service Representatives for their national Call Center in the Atlanta Castle in Lawrenceville, GA.

Responsibilities

• Answer a high volume of guest calls with awesome care and professionalism
• Provide information about the show, pricing, and packages
• Help guests purchase show tickets and proactively sell upgrade experiences
• Effectively work to resolve any guest concerns, complaints or ticket changes

Requirements

• Bi-lingual (English/Spanish) preferred

Qualifications

• Genuinely love people and guest service (being friendly, courteous, and helpful)
• Have great sales, listening and communication skills
• Like working in a fun, fast-paced environment
• Demonstrate accuracy, detail-orientation and a strong ability to multi-task
• Love solving problems and finding ways to help
• Have basic computer skills
• Can work varied hours/days including nights, weekends, and holidays with extended sitting

Who You Are

• Genuinely love people and guest service (being friendly, courteous, and helpful)
• Have great sales, listening and communication skills
• Like working in a fun, fast-paced environment
• Demonstrate accuracy, detail-orientation and a strong ability to multi-task
• Love solving problems and finding ways to help
• Have basic computer skills
• Can work varied hours/days including nights, weekends, and holidays with extended sitting

What We Offer

• Great company culture with a welcoming and fun work environment
• Casual dress code every day
• Incoming calls focused on ticket sales, not complaints or conflict resolution
• Call Center hours that can complement outside school and work schedules
• Incentive programs and contests
• Complimentary Medieval Times show tickets
• Paid time off; 401K with match; medical, dental, vision and short-term disability for full-time employees