Customer Service Rep
How You Will Make An Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. The Customer Service Representative plays a critical role in delivering an exceptional customer experience by serving as a primary point of contact for customers and ensuring their needs are met with professionalism, urgency, and care. This position is responsible for accurately processing customer orders, responding to inquiries, resolving issues, and collaborating with cross-functional teams to support on-time delivery and customer satisfaction. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment where teamwork and problem-solving are key to success.
What You Can Expect In This Role (Job Responsibilities)
- Customer Order Management
- Process customer orders accurately and promptly through ERP and order management systems.
- Review order information for accuracy and completeness prior to processing.
- Maintain accurate records of customer transactions, orders, and communications.
- Customer Support & Communication
- Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.
- Provide information regarding products, pricing, order status, and company services.
- Deliver exceptional customer service by understanding customer needs and providing effective solutions.
- Issue Resolution & Problem Solving
- Investigate and resolve customer concerns, complaints, and order discrepancies with empathy and urgency.
- Collaborate with internal departments to identify and implement solutions.
- Escalate complex issues appropriately while ensuring consistent follow-up and communication.
- Proactively identify opportunities to improve customer satisfaction and service effectiveness.
- Cross-Functional Collaboration
- Work closely with Sales, Manufacturing, Shipping, and other internal teams to ensure customer requirements are met.
- Support communication between departments to facilitate accurate order fulfillment and on-time delivery.
- Contribute to a team-oriented environment focused on continuous improvement and customer success.
- Assist with special projects and process improvement initiatives as assigned.
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
- Required Experience
- Customer service experience strongly preferred.
- Experience with ERP, order entry, or customer management systems preferred.
- Proficiency navigating multiple computer systems and business applications.
- Preferred Knowledge, Skills, And Abilities
- Experience supporting manufacturing, industrial, or distribution environments.
- Familiarity with ERP systems and customer relationship management (CRM) tools.
- Experience handling customer complaints and issue resolution.
- Ability to identify and implement process improvements that enhance customer service.
- Education & Certifications
- High School Diploma or equivalent required.
Hybrid work environment with 2-3 days in office.
A professional, dynamic, and supportive virtual environment fostering growth and development.
How We Live Our Culture
We know that the well-being of our employees is integral. Our benefits include:
- Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave.
- Competitive health insurance plans and 401(k) match, with benefits starting day one.
- Competitive and performance-based compensation packages and bonus plans.
- Education assistance, leadership development programs, and recognition programs.
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.