Customer Service Rep - Supply Chain Operations

About the role

Return Polymers, a leading PVC recycling provider and part of The AZEK Company, is searching for a Supply Chain Representative to join our team in Ashland, Oh.

Responsibilities

• Act as a single point of contact for our sourcing team, suppliers, and customers.
• Ensure timely processing of customer quotes, supplier purchase orders, and logistics scheduling.
• Responsible for the management and facilitation of activity throughout the entire order cycle, from quotation through invoicing.
• Maintain and keep records and transactions current in JDE.
• Work with our logistics partners to ensure timely scheduling for all supplier pickups.
• Provide pro-active feedback to our sourcing team, manufacturing and customers/suppliers on issue resolution as well as pending issues that will impact customer/supplier relations.
• Maintain professional interaction with customers and suppliers to ensure overall satisfaction.
• Follow established policies and procedures.

Qualifications

• 3 plus years of supply chain, logistics, or customer service experience in a manufacturing environment.
• Detailed knowledge of MS Office, Microsoft Outlook, Excel.
• Knowledge of JDE preferred but not required.

Skills

• Accountability - Ability to accept responsibility and account for his/her actions.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
• Customer Oriented - Ability to take care of the customers needs while following company procedures.
• Financially Savvy - Ability to determine, understand, comprise, calculate and/or recommend actions having financial exposure to the company.
• Judgment - The ability to formulate a sound decision using the available information.
• Attention to Detail - Being meticulous about detail and thorough in completing work tasks.
• Dependability - Is reliable, responsible, and dependable, and fulfilling obligations.
• Independence - Develops own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Integrity - Complete transparency and openness. Trustworthy, forthright and honest.

Pay

$26.44/hr

Schedule

Shift - 8am-5pm - M-F