Customer Service Rep/Sr. Customer Service Rep

Requisition closes Thursday, August 13, 2026; open to internal and external applicants.

About the role

Join a company where you can be an integral part of the community and provide exceptional customer service. As a Customer Service Representative, you will support the communities we serve by delivering friendly, solutions-focused support that builds trust, delivers value, and fosters lasting relationships.

Responsibilities

• Perform billing, outbound calling, inbound calls, account adjustments, inside credit and collections, cashiering, energy diversion cases, customer counseling on rate options and debt payment obligations, service connections/disconnections, new service requests, customer inquiries, dispatching, and conflict resolution (activities vary by location).
• Resolve inquiries and complaints in person, in the field, by telephone, or via email in a professional, courteous manner for customers and internal associates.
• Provide professional, courteous customer service to address energy consumption inquiries via in-person or telephone contacts.
• Senior Customer Service Representative: Perform all entry-level duties plus additional responsibilities as assigned.

Requirements

• High school diploma or GED.
• Valid driver’s license with an acceptable driving record per company requirements.
• Customer Service Representative: 1 year of related experience (e.g., customer service, collections, cashiering) or equivalent education/experience.
• Senior Customer Service Representative: 3 years of related experience.
• Regularly required to sit; must have good vision, manual dexterity, and ability to move/lift up to 10 lbs.

Pay

• Customer Service Representative: $43,040 – $53,800 (based on skills, experience, and education).
• Senior Customer Service Representative: $48,720 – $60,900 (based on skills, experience, and education).