Customer Service Rep/Sr. Customer Service Rep

About the role

This position will be open to internal and external applicants and will close on Tuesday, July 14, 2026.

Pay

The Customer Service Rep position pays between $43,040 to $53,800, and the Senior Customer Service Rep position pays between $48,720.00 to $60,900.00 and is based on skills, experience and education of the successful candidate.

Primary Duties and Responsibilities

• Performs one or more of the following activities: billing, outbound calling, receiving inbound calls, account adjustments, inside credit and collections, cashiering, energy diversion cases, customer counseling of available rate options, counseling of debt payment obligations, service connections and disconnections, new service requests, customer inquiries, dispatching and conflict resolution, which may vary depending on position location.
• Resolves inquiries and complaints via person-to-person, in the field, telephone or e-mail inquiries in an effective, professional and courteous manner for both customers and internal associates.
• Provides professional and courteous customer service to effectively resolve various energy consumption inquiries via person-to-person or telephone contacts.

Requirements

• High school diploma or GED
• A valid driver’s license and meet the acceptable driving record requirements of the company.
• Customer Service Rep: 1 year of related experience (e.g. customer service, collections, cashiering, etc.), or equivalent combination of education and/or experience related to the discipline.
• Senior Customer Service Rep: 3 years of related experience
• Preferences: Bilingual (Spanish)

Working Conditions

• Work/Field environment. Regularly required to sit. Must have good vision, manual dexterity, and be able to move/lift up to 10 lbs.

Nearest Major Market

Santa Rosa