Customer Service Rep/PT Tech - New Heights

At St. Tammany Health System, delivering world-class healthcare close to home is our goal. We are committed to attracting and retaining the very best professionals for every position in our health system. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain—a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste.

About the Role

Create a positive first impression for all patients, family members, and guests to the outpatient rehab department by providing excellent and efficient customer service. Serve as a representative of our facility to the public personally and over the telephone.

Responsibilities

• Greet and direct patients appropriately to the treating Therapist or Therapist Assistant.
• Confirm patients have all necessary items for their service to avoid delays.
• Maintain the wait screen to ensure patients are received in the appropriate order.
• Maintain the appearance of the lobby and notify appropriate departments when an area needs attention.
• Record patient information, copy insurance cards, and submit copies of face sheets to the HIM department and Business Office.
• Answer telephone calls in a timely manner and ensure messages are distributed.
• Obtain orders for evaluations and schedule patients for therapy.
• Attain insurance authorization.
• Administer therapy treatments to patients under the direction of and as an assistant to a Therapist and/or Therapist Assistant.
• Supervise patients in their performance of active therapeutic exercises as directed by the Therapist and/or Therapist Assistant.
• Administer heat, sound, and electrical modality treatments, such as ultrasound, electrical stimulation, and hot and cold packs.
• Administer traction to relieve neck and back pain using intermittent and static traction equipment.
• Instruct, motivate, and assist patients to learn and improve functional activities, such as pre-ambulation, transfer, ambulation, and daily-living activities.
• Observe patients during treatments, compile and evaluate data on patients' responses and progress, and report orally to the Therapist.
• Confer with members of the therapy staff and other health team members to exchange, discuss, and evaluate patient information for planning, modifying, and coordinating treatment programs.
• Perform clerical duties, such as taking inventory, ordering supplies, answering telephones, taking messages, and filling out forms.
• Measure vital signs to determine effects of specific treatments or assist the Therapist in compiling data for patient evaluations.
• Administer pre-employment post-offer testing to STHS employees under the direction and supervision of a Therapist.

Requirements

• High school diploma required.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office products, specifically Word, Excel, and Outlook.
• Experience with EPIC is a plus.

Physical Demands

• Must possess good physical health.
• Standing, sitting, or walking for long periods of time.
• Lifting at least 10 pounds is required.
• Constant (67%-100%): talking, hearing, seeing.
• Frequently (34%-66%): carrying, balancing, stooping, crouching, reaching.

Schedule

40 hours per week, Monday through Friday, 8:00 AM to 4:30 PM.