Customer Service Rep / Project Coordinator

About the role

Fast-growing visual communications company seeks a Customer Service Representative with an interest in Project Coordination. The successful candidate serves as the first point of contact for walk-ins, email, and telephone customers, works with management and support teams to satisfy customers and generate revenue in line with the company’s vision and values, and is responsible for sales activities from lead generation through project management.

We provide a company culture that is team-oriented, people-oriented, and detail-oriented, focused on quality, precision, cooperation, collaboration, fairness, and enjoyment in interacting with people.

Responsibilities

• Work with customers at the front counter doing consultative sales
• Provide detailed communications via email, phone, and in person
• Consult, troubleshoot, and problem-solve to create signs for customers
• Meet sales targets (monthly and annually)
• Schedule appointments as needed

Requirements

• 2+ years of inside sales experience
• Customer service skills and experience
• Customer-focused with a friendly, welcoming disposition and exceptional organizational skills
• Open to applicants with and without a college degree

Direct experience in a sign company, particularly a FASTSIGNS franchise, is a plus.

Benefits

• Generous compensation above industry average
• Paid time off – vacation and sick days
• Participation in bonus program
• Medical, dental, vision, and life insurance provided at no charge for the employee
• 401(k) with matching

FASTSIGNS of Long Beach is part of a network of over 700 FASTSIGNS centers worldwide. This franchise is independently owned and operated, small business, and veteran-owned.