Customer Service Rep-Parts Returns

About the role

Alamo Group Ag Americas, LLC. is recruiting for an experienced Customer Service Representative-Parts Returns to join the Alamo Group Ag Americas Team in Selma, Alabama. Alamo Group Ag Americas, Inc., a member of the Alamo Group family of companies, is the leading North American manufacturer of rotary cutters, finishing mowers, landscape tools, and tractor‑mounted implements used in the agricultural market. Located in Selma, Alabama for over 70 years, the company’s products have earned an enviable reputation for ruggedness and durability in the most challenging work environments.

The Customer Service Representative‑Parts Returns supports dealers representing Bush Hog and RhinoAg by managing parts return processes, assisting with parts availability, researching order information, and responding to customer inquiries, playing a critical role in customer satisfaction and operational efficiency.

Responsibilities

• Promote and support a strong safety culture by following all safety policies and encouraging safe work practices.
• Provide prompt, professional, and courteous customer service via phone, email, and in person.
• Accurately process customer return orders (RMAs) in compliance with company policies, procedures, and programs.
• Receive, review, and process returned parts, ensuring proper documentation and disposition.
• Perform order entry functions with a high level of accuracy and timeliness.
• Research and resolve customer inquiries by coordinating with internal departments to ensure complete and accurate information.
• Process returns through the company website and maintain accurate return records.
• Provide customers with current pricing, product availability, and lead‑time information as requested.
• Monitor and track shipments using UPS, motor freight, and other systems to ensure timely delivery and follow‑up on issues.
• Initiate and coordinate product returns, exchanges, and order corrections as needed.
• Utilize product and parts knowledge to support customers and make appropriate recommendations.
• Support parts planning activities by assisting with ordering, tracking, and availability of parts.
• Maintain effective communication with internal teams and suppliers to support timely processing and issue resolution.
• Promote and support company programs, seasonal promotions, and sales initiatives when applicable.
• Identify opportunities for process improvement and contribute to departmental efficiency and accuracy.
• Perform other duties as assigned by the Supervisor.

Requirements

• High school diploma or GED required.
• 1‑2 years of customer service, parts, returns, receiving, or related experience preferred.
• Experience in order entry, returns processing, inventory control, or parts coordination is a plus.
• Receiving and handling of parts, including inspection and verification of returned goods, preferred.
• Basic knowledge of agricultural equipment or outdoor power equipment preferred.
• Experience with ERP systems and Microsoft Office applications preferred.
• Strong verbal and written communication skills, with the ability to interact professionally with customers, dealers, and internal teams.
• Proficient in data entry, system navigation, and basic data analysis with a high level of accuracy.
• Ability to read and interpret safety rules, operating instructions, and procedure manuals.
• Demonstrated problem‑solving skills with the ability