Customer Service Rep / Order Mgmt. (Manufacturing exp. req.)

Location: Linden, NJ | Full-Time | On-site

Start Date: ASAP

About the Role

Our client in the manufacturing industry is looking for a Customer Service Representative / Sales Support to join their team. In this role, you will support B2B customer orders from inquiry to delivery, while coordinating with sales, production, planning, and warehouse teams. This is a great opportunity for someone enthusiastic and eager to learn, with room to grow from customer service into a more customer-facing sales role over time.

Responsibilities

• Handle customer inquiries, quotes, order entry, and order follow-up
• Track open orders, due dates, samples, shipments, and customer requests
• Coordinate order status with production, planning, and warehouse teams
• Follow up with existing customers on POs, lead times, and next steps
• Maintain customer updates through email, calls, and open order reports
• Support key accounts with issue resolution and timeline updates
• Use Excel to search pricing, sort data, and track open orders

Requirements

• Sales or customer service experience in a B2B environment required
• Manufacturing or supply chain experience required
• Proficiency with Microsoft Excel required
• Must communicate clearly, stay organized, follow up without being prompted, and ask questions when something is unclear

Enter number 24 as the answer to the 4th application question.

Pay

$65,000 - $75,000

Schedule

• Monday - Friday, 40 hours/week
• On-site

Benefits

• 100%-Paid Healthcare
• 401k with Match
• PTO
• Sick Days
• Holidays