Customer Service Rep (On-site) - Bi-Lingual Spanish a plus!

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content. We need to parse the posting. Key info: - Company: New Jersey’s premier HVAC-Plumbing-Electrical company, Air Group, LLC. - Position: full-time Customer Service Rep. - Reports to Customer Service Manager. - Fully on-site role, working 8:30 am - 5:00 pm. - Peak seasons will require additional hours worked - up to 10 hours per week. - As a family-owned business, we do more than serve customers... (mission statement) - Provide personalized solutions – both residential and commercial – for heating, AC, indoor air quality. - Customers' comfort is important responsibility. - Customers are at the center; you will be the voice of brand and first point of contact. - Key Functions (list): - Communicate professionally with customers through various channels, such a phone, email, chat and social media. - Provide accurate, valid, and complete information about our products and services, using the right methods and tools. - Identify and assess customers' needs and expectations and provide solutions that exceed them. - Build sustainable relationships and trust with customers, by being empathetic, honest, responsive, and professional. - Generate sales leads by discovering customers' interests and preferences. - Handle customer complaints, provide appropriate resolutions and alternatives, and follow up to ensure satisfaction. - Collaborate with colleagues and managers to ensure a high-quality customer service process. - Our Successful Candidate Will Have: - Customer Service experience (2+ years preferred in HVAC, construction, or technical setting) - Excellent communication skills (written and verbal), bi-lingual Spanish a plus! - Proficient with computers and standard software packages (MS-Word, Excel, etc.) - Genuine desire to grow and learn, as well as contribute positively to a team-oriented work environment - Creative problem-solving skills - ability to piece together account history detail with your knowledge to quickly understand what the customer needs - Flexibility/adaptability/patience/kindness - Ability to multi-task - Detail orientated and organized - Strong math skills - Ability to be on-call (planned rotation for ~8-10 Saturdays throughout the year w/overtime pay provided) - Associates degree strongly preferred - Must be authorized to work in the United States without sponsorship now or in the future - We Offer: - Medical w/prescription drug coverage (3 plan choices) - Dental (2 plan choices) - Vision - Life Insurance - Disability Insurance - Pet Insurance - Identity theft insurance - Paid Vacation/Sick Time - 8 Paid Company Holidays - 401K (with generous employer match!) - Competitive Pay - Training - A friendly and supportive work culture - All offers of employment are contingent upon the successful completion of a background check. - No agencies please (calls, emails or candidate submissions will not be accepted) - No relocation provided for this position - local candidates only We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The "No agencies please..." and "No relocation..." are not application instructions? They are more like restrictions; but they might be considered part of posting but not boilerplate. The instruction says remove application instructions. Those lines are not exactly application instructions but they are restrictions. Probably keep them? Might be considered part of posting but not boilerplate. However they are not about benefits etc. Could be placed in a short paragraph under About the role or maybe a separate section? The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can include a short paragraph for metadata like location, reporting, schedule, etc. We need sections: About the role (prose), Responsibilities (list), Requirements (maybe list), Qualifications (maybe list), Skills (maybe list), Benefits (list), Pay (if mentioned), Schedule (if mentioned). We have Competitive Pay mentioned but no specific amount; we should not create Pay section if only says "Competitive Pay" without detail? The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It says "Competitive Pay" is stated, so we can include Pay section with that phrase? It says "Competitive Pay" is a benefit; but we already have Benefits section. Could we put Pay under Benefits? The instruction: prefer a few substantive sections over many thin ones. So maybe combine Pay into Benefits? But they said include a section ONLY when posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Since they state "Competitive Pay", we could include a Pay section with that line. However it's vague but it's stated. Might be okay. Schedule: they state working hours 8:30 am - 5:00 pm, plus peak seasons up to 10 hours per week, on-call Saturdays. So we have schedule info. So we can include Schedule section. Benefits: they list many benefits. So Benefits section. Now we need to decide what goes into each section. About the role: could include company description, mission, role summary, reporting, location (New Jersey), full-time, on-site, etc. Responsibilities: list of key functions. Requirements: maybe experience, education, authorization, etc. Qualifications: maybe associates degree preferred, etc. Skills: communication, bilingual, computer proficiency, problem solving, multitasking, detail oriented, math skills, flexibility, etc. But we need to avoid duplication. Let's map: - Customer Service experience (2+ years preferred in HVAC, construction, or technical setting) -> Requirements or Qualifications? Could be Requirements. - Excellent communication skills (written and verbal), bi-lingual Spanish a plus! -> Skills. - Proficient with computers and standard software packages (MS-Word, Excel, etc.) -> Skills. - Genuine desire to grow and learn, as well as contribute positively to a team-oriented work environment -> Skills or Qualifications? Could be Skills. - Creative problem-solving skills - ability to piece together account history detail with your knowledge to quickly understand what the customer needs -> Skills. - Flexibility/adaptability/patience/kindness -> Skills. - Ability to multi-task -> Skills. - Detail orientated and organized -> Skills. - Strong math skills -> Skills. - Ability to be on-call (planned rotation for ~8-10 Saturdays throughout the year w/overtime pay provided) -> Could be Requirements or Schedule? It's a requirement about availability. Could be Requirements. - Associates degree strongly preferred -> Qualifications. - Must be authorized to work in the United States without sponsorship now or in the future -> Requirements. Now Benefits: list as given. Pay: Competitive Pay. Schedule: working hours 8:30 am - 5:00 pm; peak seasons up to 10 hours per week; on-call Saturdays. Now we need to ensure we don't repeat content. Let's craft About the role paragraph: "We're growing! New Jersey’s premier HVAC-Plumbing-Electrical company is looking for a full-time Customer Service Rep to join our team of dedicated professionals. This position reports to our Customer Service Manager and is a fully on-site role. As a family-owned business, we take care of the comfort and safety of our friends, family and neighbors, providing personalized residential and commercial solutions for heating, air conditioning and indoor air quality. Our customers are at the center of everything we do, and you will be the voice of our brand and the first point of contact." We can also mention 60 years history? Could include but not necessary. It's substantive. Now Responsibilities list: each bullet from Key Functions. Now Requirements list: maybe combine experience, authorization, on-call availability, etc. Qualifications list: Associates degree strongly preferred. Skills list: communication, bilingual Spanish, computer proficiency, desire to grow, problem-solving, flexibility, multi-task, detail oriented, math skills. But we might want to separate "Qualifications" and "Skills" as per instruction. However we could combine some. The instruction: "Prefer a few substantive sections over many thin ones." So maybe we have About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. That's 6 sections. Could we drop Qualifications and Skills and put those under Requirements? But they said use headings for those categories if content exists. We have content for Skills and Qualifications. Could we combine them into a single "Qualifications and Skills" section? But they want specific headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can include only those that have real content. So we need to decide if we have enough for Qualifications and Skills separately. Qualifications: Associates degree strongly preferred. That's thin but it's specific. Could be a section with just that line. It's not filler like "commensurate with experience". It's a specific qualification. So we can include Qualifications section with that line. Skills: many items. So we can include Skills section. Thus we have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Now we need to ensure we don't repeat info across sections. Let's list each piece and assign. About the role: company description, role summary, reporting, on-site, mission, history maybe. Responsibilities: list of key functions. Requirements: Customer Service experience (2+ years preferred in HVAC, construction, or technical setting); Must be authorized to work in the United States without sponsorship now or in the future; Ability to be on-call (planned rotation for ~8-10 Saturdays throughout the year w/overtime pay provided). Possibly also "full-time" but that's covered in About. Qualifications: Associates degree strongly preferred. Skills: Excellent communication skills (written and verbal), bi-lingual Spanish a plus!; Proficient with computers and standard software packages (MS-Word, Excel, etc.); Genuine desire to grow and learn, as well as contribute positively to a team-oriented work environment; Creative problem-solving skills - ability to piece together account history detail with your knowledge to quickly understand what the customer needs; Flexibility/adaptability/patience/kindness; Ability to multi-task; Detail orientated and organized; Strong math skills. Benefits: Medical w/prescription drug coverage (3 plan choices); Dental (2 plan choices); Vision; Life Insurance; Disability Insurance; Pet Insurance; Identity theft insurance; Paid Vacation/Sick Time; 8 Paid Company Holidays; 401K (with generous employer match!); Training; A friendly and supportive work culture. Pay: Competitive Pay. Schedule: Standard hours 8:30 am - 5:00 pm; Peak seasons may require up to 10 additional hours per week; On-call rotation for approximately 8-10 Saturdays per year with overtime pay. We also have "No agencies please..." and "No relocation provided for this position - local candidates only". These are not boilerplate but could be placed in a short paragraph under About the role or maybe a separate note. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can include a short paragraph at the end of About the role or after sections for these notes. Let's add a short

after the sections maybe as a note. But we must not create a heading for it. So we can add a

containing those lines. Now ensure we don't include any application instructions like "No agencies please" is not exactly application instruction but it's a restriction.