Customer Service Rep (Kohina-Ho'opili)

We need to output HTML fragment with sections for headings present in posting: About the role? Actually the posting includes "About The Job", "ADVANCEMENT", "DIVERSITY", "Summary Statement", "Job Description", "General Job Duties For All Store Team Members", "Training", "Communication Skills", "Essential Functions/Skills", "Work Conditions", "EXPOSURE TO", "SENSING", "TEMPERAMENTS", "Qualifications", "JOB REQUIREMENTS", "Additional Information", "PHYSICAL REQUIREMENTS". We need to map to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should only include sections where there is real specific content. We need to extract content and place under appropriate headings. We need to decide which sections correspond. - About the role: could be the introductory paragraph about job, "About The Job". So we can put that under

About the role

. - Responsibilities: likely "General Job Duties For All Store Team Members" and maybe other duty lists. So we can put duties under Responsibilities. - Requirements: qualifications, job requirements, physical requirements. Could be under Requirements. - Qualifications: maybe separate but we can combine with Requirements? The instruction says prefer few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements (including qualifications, job requirements, physical requirements). Skills maybe separate if there is distinct skills content: Communication Skills, Essential Functions/Skills. Could be under Skills. - Benefits, Pay, Schedule: not present (no mention). So we omit those sections. We must not include headings with filler. So we will output sections: About the role, Responsibilities, Requirements, Skills. We need to preserve all substantive information, not invent or summarize away detail. Must not omit details. So we need to include all content from posting under appropriate sections, preserving details. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. There's a line: "All your information will be kept confidential according to EEO guidelines." That's EEO boilerplate; should be removed. Also maybe "All your information will be kept confidential according to EEO guidelines." Remove. Also there is "Additional Information" before PHYSICAL REQUIREMENTS; that's just a heading; we can incorporate physical requirements under Requirements. We need to use

• for any list of duties/requirements/benefits. So we need to identify lists. Let's parse the posting: **About The Job** paragraph: multiple sentences. We'll put as

  . **ADVANCEMENT** section: paragraph about advancement opportunities. Could be part of About the role or maybe Responsibilities? It's about growth. Could be part of About the role. We'll include under About the role as additional paragraph. **DIVERSITY** paragraph: about diversity mission. Could be part of About the role. **Summary Statement**: paragraph about pride. Could be About the role. **Job Description**: heading then "General Job Duties For All Store Team Members": then list of duties (Operate all equipment...). That's a list; we need

  • . Then "Training Orientation and training provided on the job." That's a sentence; could be under Responsibilities or maybe Skills? It's training. Could be under Responsibilities as a duty. Then "Communication Skills": bullet? Actually it's a heading then two sentences: Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. That's a list of abilities; we can put under Skills as
    • . Then "Essential Functions/Skills": heading then list of abilities (Ability to add, subtract... etc). That's also skills; we can combine with Communication Skills under Skills. Then "Work Conditions": heading then subheadings: EXPOSURE TO, SENSING, TEMPERAMENTS. Each has list of items. These are work conditions, maybe part of Responsibilities or Requirements? They are about working environment; could be under Responsibilities as work conditions. We'll treat as part of Responsibilities. Then "Qualifications": heading then "JOB REQUIREMENTS": bullet? Actually it's a sentence: You must be 16 years of age or older. That's a requirement. Then "Additional Information": heading then "PHYSICAL REQUIREMENTS, including, but not limited to the following:" then a long list of physical requirements (Standing, Walking, Sitting, Lifting, Carrying, Pushing, Climbing, Stooping/Bending, Crouching/Squatting, Reaching, Hand Tasks, Machines, Tools, Equipment, Work Aids). Each with details. That's a list; we need
      • for each item. We must preserve all substantive info. So we need to include all those details. We must not include EEO line. We must not include duplicated lines. We need to output only HTML fragment. Let's structure:

        About the role

        ... (combine About The Job, ADVANCEMENT, DIVERSITY, Summary Statement)

        Responsibilities

        • Operate all equipment.
        • Stock ingredients from delivery area to storage, work area, walk-in cooler.
        • Prepare product.
        • Receive and process telephone orders.
        • Take inventory and complete associated paperwork.
        • Clean equipment and facility approximately daily.
        • Training orientation and training provided on the job.
        • Work Conditions:
        maybe we need to break down subitems. But we need to keep the subitems as list items under Responsibilities? Could nest lists? The instruction: use
        • for any list of duties/requirements/benefits. It doesn't forbid nested lists, but we can keep flat list with each item as a sentence. We can include subitems as separate
        • under Responsibilities. Thus we need to list each condition item. Let's extract: EXPOSURE TO: - Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. - In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. - Sudden changes in temperature in work area and while outside. - Fumes from food odors. - Exposure to cornmeal dust. - Cramped quarters including walk-in cooler. - Hot surfaces/tools from oven up to 500 degrees or higher. - Sharp edges and moving mechanical parts. SENSING: - Talking and hearing on telephone. - Near and mid-range vision for most in-store tasks. - Depth perception. - Ability to differentiate between hot and cold surfaces. TEMPERAMENTS: - The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. We'll add each as
        • . Then after that, we have Qualifications/Requirements section.

          Requirements

          We need to include JOB REQUIREMENTS (age 16+), and PHYSICAL REQUIREMENTS list. We could also include any other qualifications like maybe none else. Thus:
          • You must be 16 years of age or older.
          • Physical Requirements:
          then nested list? We'll just make each physical requirement as
          • under Requirements. Physical requirements list items: - Standing: Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". (Note: likely a typo; but we keep as is.) - Walking: For short distances for short durations - Sitting: Paperwork is normally completed in an office at a desk or table - Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high. - Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. - Pushing: To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled. - Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. - Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. - Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas. - Reaching: Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reach down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. - Hand Tasks: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. - Machines, Tools, Equipment, Work Aids: Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. We need to keep the detail. Now Skills section:

            Skills

            • Ability to comprehend and give correct written instructions.
            • Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
            • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
            • Must be able to make correct monetary change.
            • Verbal, writing, and telephone skills to take and process orders.
            • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
            • Ability to enter orders using a computer keyboard or touch screen.
            Note: Some of these overlap with Essential Functions/Skills list. We'll include all. We must ensure we didn't miss any content: The "Training Orientation and training provided on the job." we included under Responsibilities as a duty. Check if any other content: "All your information will be kept confidential according to EEO guidelines." removed. Check for duplicated lines: none. Now we need to ensure we didn't create sections with filler like "commensurate with experience". Not present. Now output HTML fragment. We need to wrap sections in appropriate tags. Let's craft:

            About the role

            You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That