Customer Service Rep III (HRSC Millington)

About the role

This position supports MyNavy Career Center Human Resources Services Center as a Customer Service Representative. It is located in Millington, TN and involves working in a 24/7 Call Center, which may include rotating shifts around the clock.

Responsibilities

• Provide NavyHR customer service through various channels including walk-ins, phone calls, mail, email, chat, fax, online portal, and CRM system.
• Assist with Accession, Advancement & Promotion, Career Planning, Deployment & Mobilization, Pay and Benefits, Performance, Sailor & Family Support, Training, Education, Qualifications, Retirement & Separation.

Requirements

• Ability to obtain/maintain a Secret clearance.
• Experience in customer service and responding to requests for information.
• Contact center experience preferred.
• Knowledge of current CRM systems.
• Skills to remain current with technology.
• Ability to quickly gain rapport with customers, identify concerns, and leverage documentation and CRM systems to address requests.
• Proficiency in both oral and written communication.
• Ability to work any 8-hour shift, around the clock weekdays, weekends, and holidays, as part of a 24/7 coverage schedule.

Qualifications

• Ability to obtain/maintain a Secret clearance.
• Experience in customer service and responding to requests for information.
• Contact center experience preferred.
• Knowledge of current CRM systems.
• Skills to remain current with technology.
• Ability to quickly gain rapport with customers, identify concerns, and leverage documentation and CRM systems to address requests.
• Proficiency in both oral and written communication.
• Ability to work any 8-hour shift, around the clock weekdays, weekends, and holidays, as part of a 24/7 coverage schedule.

Skills

• Customer service skills.
• Ability to work in a 24/7 call center environment.
• Knowledge of CRM systems.
• Ability to quickly gain rapport with customers.
• Proficiency in both oral and written communication.

Benefits

• Comprehensive health coverage.
• Health savings account.
• 401(k) plan with employer matching funds.
• Tuition reimbursement program.
• Life and disability insurance.
• Flexible work arrangements.
• Employee Assistance Plan.

Pay

The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act. For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD).

Schedule

Rotating shifts around the clock, including weekdays, weekends, and holidays.