Customer Service Rep I - PHC

About the role

This employee communicates with customers to answer questions, resolve problems, determine ongoing and additional product or service needs, and support compliance with physician direction.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in a computerized record-keeping system
• Verifies and updates demographic information such as address and telephone number in computerized records