Customer Service Rep I (Part-Time)

Key Position Details

• Anticipated start date: 8/17/2026
• $18.00 per hour + Quarterly Bonus!
• Part-Time position (20 hours)
• Comprehensive Benefits Training Hours: Full-time for 6 weeks, Monday to Friday 8:00am to 4:30pm CST
• Work availability required: Monday to Friday with 4hr shift between the hours of 7:00am to 7:00pm CST

What Will You Be Doing

• Successfully complete our training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Ensure adherence of Customer Service metrics:
• Average monthly After Call Work (AUX) time
• Average monthly hold time
• Average monthly staff time
• Average monthly talk time
• Average monthly quality
• Handle call backs and escalations as necessary.

Qualifications

• 0-1 years related work experience.
• Inbound call center experience in the health insurance industry.
• High school diploma or GED.
• Professional phone voice and etiquette.
• Demonstrated proficiency in Microsoft Word, Excel and Outlook.
• Excellent verbal and written communication skills are required.

What We Can Offer YOU!

• To support your wellbeing, comprehensive benefits are offered.
• As a WebTPA employee, you will have access to:
• Medical, dental, vision, life and global travel health insurance
• Life insurance, Short- and long-term disability programs
• Leave programs to support personal circumstances.
• 401(k) includes employer contribution match
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits options available
• Comprehensive wellness program

General Physical Demands

• Sedentary work: Exerting up to 10 pounds of force occasionally to move objects.
• Jobs are sedentary if traversing activities are required only occasionally.

Company Information

• We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission.