Customer Service Rep - DME
BayCare Health System · Largo, FL · 3 wk ago
On-siteCustomer ServiceFull-time
Responsibilities
- Enter new referrals and updates existing patient information including demographics, insurance, and benefit information.
- Verify insurance and benefits for Medicare, Medicaid, Managed Care, and Workers Comp and Commercial Plans.
- Secure authorization for services provided by BayCare HomeCare from the payers.
- Answer telephones promptly and courteously.
- Respond to emails and voicemails promptly.
- Select appropriate equipment, complete work orders, and create delivery tickets, ensuring all required information is secured for quality service and an accurate bill.
- Accurately code ICD9, HCPCS, and medical terminology.
- Assist patients by troubleshooting BCHC equipment over the telephone.
- Understand and use basic fax utilities.
Requirements
- Essential High School Graduate or Equivalent GED
- One year of Customer Service experience