Customer Service Rep (CSR)

Customer Service Representative (CSR) What You'll Do Answer inbound calls, web quote requests, and texts quickly Qualify projects and book design consultations on the sales calendar Follow up on unbooked leads until you get a yes or a no Keep the CRM clean and notes accurate Coordinate scheduling updates between homeowners and production What We're Looking For 2+ years in phone-based customer service, scheduling, or inside sales Great phone presence — warm, fast, organized Comfortable with CRM software, email, and texting platforms Home services experience is a plus, not a requirement Bilingual English/Spanish is a bonus What We Offer Hourly base plus bonus for booked and sold appointments Consistent weekday schedule Paid training on our process and products A brand homeowners are actually happy to hear from