Customer Service Rep: Columbia Falls - 734 9th St W #6

About the role

We're looking for enthusiastic customer service representatives with personality and people skills to join our team. Whether you're looking for a part-time job, full-time work, or a second job for extra cash, Domino's Pizza offers flexible schedules that work with your life—ideal for students, those balancing other commitments, or anyone who wants to earn while having time for other activities. This role is perfect if you enjoy a fast-paced environment and want opportunities to grow, potentially into management or beyond.

Advancement

Many of our team members started as delivery drivers and have advanced to become successful Domino's franchise owners. From customer service representative to management, General Manager, or even corporate roles, our stores provide a clear path for career growth and development.

Diversity

Our mission is to recognize, appreciate, and utilize the unique talents of all individuals. We strive to create an inclusive environment where everyone can reach their highest potential, regardless of differences.

Responsibilities

• Operate all store equipment.
• Stock ingredients from the delivery area to storage, work areas, and walk-in cooler.
• Prepare pizza and other menu items.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility on a daily basis.
• Provide training and orientation to new team members as needed.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written instructions.
• Strong verbal communication skills to process orders over the phone and in person.
• Basic math skills: ability to add, subtract, multiply, and divide accurately and quickly (may use a calculator).
• Ability to make correct monetary change.
• Motor coordination for rapid and precise movements, including entering orders using a computer keyboard or touch screen.

Skills

• Verbal, writing, and telephone skills for order processing.
• Eye-hand coordination for tasks such as shaping pizza dough, using a pizza peel, and assembling boxes.
• Ability to work under varying temperatures and weather conditions (e.g., hot surfaces, cold storage, outdoor tasks).
• Capability to handle repetitive tasks, work alone or with others, and manage stress in a fast-paced environment.
• Near and mid-range vision, depth perception, and ability to differentiate between hot and cold surfaces.

Work Conditions

• Exposure to varying and sometimes adverse weather conditions when performing outside tasks (e.g., removing trash).
• In-store temperatures range from 36°F in the cooler to 90°F or higher in some work areas, with sudden temperature changes.
• Exposure to food odors, cornmeal dust, and cramped quarters (e.g., walk-in cooler).
• Hot surfaces and tools, including ovens up to 500°F or higher.
• Sharp edges and moving mechanical parts.

Physical Requirements

• Standing: Most tasks are performed from a standing position on ceramic tile or linoleum surfaces. Work surfaces range from 36" to 48" in height.
• Walking: Short distances and durations, primarily within the store.
• Sitting: Paperwork is completed at a desk or table in an office area.
• Lifting: Deliveries include cases of ingredients and supplies weighing up to 50 pounds, lifted from the floor and stacked onto shelves up to 72" high. Occasional carrying of pizza sauce (30 lbs) or trays of pizza dough (12 lbs per tray).
• Pushing/Pulling: Moving trays on dollies, requiring up to 7.5 pounds of force.
• Climbing: Infrequent use of stairs or ladders for tasks like changing signs, washing walls, or performing maintenance.
• Stooping/Bending: Forward bending at the waist is required at the pizza assembly station and when stocking ingredients. Duration can be 30-45 seconds at a time, repeated throughout the day.
• Crouching/Squatting: Occasionally required for stocking shelves or cleaning low areas.
• Reaching: Continuous reaching in all directions (up, down, forward) for tasks like turning oven controls, stocking shelves, scooping ingredients, or answering phones.
• Hand Tasks: Frequent and forceful use of hands, forearms, and wrists for shaping dough, using a pizza peel, cutting pizza, and assembling boxes. Ability to grasp cans, phones, pizza cutters, and boxes is essential.

Tools and Equipment

• Pencils/pens, computers, telephones, calculators, TDD equipment.
• Pizza cutter, pizza peel, and other kitchen tools.

Benefits

• Employee discount on food.
• Flexible scheduling to accommodate other commitments.