Customer Service Rep (Bilingual: English / Spanish) (Seasonal) Remote

About the role

As a remote Bilingual Customer Service Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing, proudly united as "game-changers." Together, we serve as the intelligent transformation partner for the world's best-known brands, delivering exceptional customer experiences with tech-powered innovation.

Responsibilities

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Aid customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

Qualifications

• The ability to read, write and speak fluently both Spanish and English
• 1+ year of customer service experience
• Open availability
• An interest in seasonal opportunities
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A smartphone
• Must reside in the United States and have a valid U.S. address for residence

Benefits

• Base salary range for this position is $15-$18/hr. (pay rate will not be below the applicable minimum wage)
• Comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Pay

The base salary range for this position is $15-$18/hr. (pay rate will not be below the applicable minimum wage).

Schedule

This is a seasonal remote role.