Customer Service Rep

Qualifications

• Minimum of five to eight years of Customer Service, Order Entry and/or Call Center experience preferred
• Strong Project Management and organizational skill-sets
• Must be able to work with all levels of management, various departments, external sales and many different types of customers
• Excellent communication and interpersonal abilities including technical writing and presentation skills; highly organized and strong analytical skills
• Proficient with PC and software (word processing, graphics, spreadsheets, etc.)
• SAP/CRM knowledge concerning the Service and Sales Modules is highly preferred
• Familiarity with business systems and a good understanding of production, engineering, sales, and aftermarket functions
• Possess a knowledge and proven background in creating and improving workflow and business processes
• A thorough understanding and demonstrated experience of troubleshooting and problem resolution techniques
• Must be able to communicate effectively with customers to determine the best course of action for each situation
• Able to work under high pressure; in constantly changing environment
• Able to work independently with minimal Supervision

Benefits

• Global environment with interactions to numerous cultures
• Career opportunities in diverse areas
• Competitive benefit package including uncapped incentive plan, car allowance, generous 401(K) plan, profit sharing, corporate wide bonus plan
• Educational assistance programs offering up to $10,000 a year for graduate courses
• Monetary rewards through Associate Recognition Programs

Pay

Commensurate with experience

Schedule

Varies