Customer Service Rep

U.S. Legal Support is seeking a reliable, detail-oriented Customer Service Representative with a customer-first mindset to serve as the primary liaison between clients and internal teams in a fast-paced environment.

Responsibilities

• Provide administrative support to clients and internal departments
• Build and maintain strong client relationships with a focus on retention
• Communicate with clients via phone and email regarding documentation, requests, and updates
• Process and respond to emails, calls, and messages that require immediate attention
• Accurately log client interactions, inquiries, and resolutions in our internal database
• Follow HIPAA-compliant communication procedures, guidelines, and policies
• Proactively identify and resolve issues, ensuring client satisfaction
• Perform additional duties as needed

Requirements

• High school diploma (Bachelor’s degree preferred)
• At least 2 years of customer service experience
• Strong verbal and written communication skills
• Ability to multitask, prioritize, and adapt to various customer personalities
• Experience in the service or legal industry is a plus

Benefits

• Medical, Dental, and Vision coverage
• Paid Parental Leave
• LifeLock identity protection
• Retirement benefits
• Paid time off (including 9 paid holidays)
• Flexible spending accounts
• Commuter benefits
• Short- and long-term disability
• Employee Assistance Program
• Fun team activities

Schedule

Monday – Friday | 8:00 AM – 5:00 PM

Location: Houston, TX - Hybrid